Some users may receive an email from Maholla stating that their account has been inactive for more than 60 days and that their points will expire by the end of a set date.
Why am I receiving this email?
If you have received this email, it is because you have not scanned/submitted any receipts and/or redeemed a reward on the Maholla App in 60 days. This email is essentially a 30 day warning so that users may regain access to their account and points before their account is considered inactive and their points are removed.
How can I prevent my points from being removed from my account?
To prevent your account being considered inactive, a user must simply do either of the following:
a) Scan a receipt successfully
b) Redeem their points for any reward option on the Maholla App.
What if my points have already expired?
Once your account has passed the 90-day inactivity window and your points have been removed, you will not be able to recover those points, however, you may still regain access to your account by logging into your account on the Maholla App and submitting a receipt.
For more information, please refer to Maholla's Terms of Service.